Datalight is committed to providing excellent customer support.
Datalight's support for customers is well-known in the embedded industry. It's been said that customers come to Datalight for the great products and stay for the excellent technical support. That's because Datalight is committed to the success of your project from beginning to end.
Our technical support team has a strong commitment to making your devices work reliably, from testing to implementation. Our hard-earned reputation for great customer service means that Datalight regularly goes above and beyond to make sure your project performs flawlessly.
Read what some of our customers have had to say about our support team:
“We’ve successfully completed our test of Reliance Nitro simulating 20 years of product life for our product with over 1.2 billion SQLite3 database write transactions. I wanted to thank you for the excellent support that you have given us during this selection process. You guys have an excellent product, wonderful engineers, and great support!”
-Engineering Manager, Smart Grid Monitoring Technology Company
"I would like to take this opportunity to thank you and your team for exceptional support. Our customer is happy with the both the deliverables and the support they received from Datalight. I am looking forward to more joint success in the future."
-Vijay Raisinghani, Vice President Americas, Adeneo
"To the Datalight team: I really appreciate the hard work, good technical feedback, and general professionalism. Thank you for your time and effort spent on this issue; for getting to the bottom of it (never doubted you would); and for getting us the patches so quickly. Outstanding support, as always!"
"The overall experience is very positive. Specifically, the sales person and the technical support team are very knowledgeable and helpful."
"I wanted to express my appreciation for the dedication and hard work of Gary, Tony and the rest of the Datalight team on resolving this important issue. This is a great example of Datalight's professionalism, customer support ethic and the value we receive from Datalight."
"I have been completely satisfied with Datalight. We are working on mission critical flight software for a spacecraft and the insight and support provided by Datalight has been exceptional."
"Excellent Technical Support."
"I wanted to take a moment to describe how impressed I was with your prompt attention to our situation and personally thank you for jumping in and assisting us as you did. In a meeting yesterday I was able to inform the president of our company of what you did for us and he sends his thanks as well." -Duane Smith, Director of Technical Services, Voice Tech Inc.
"I was impressed with the support that I received from Datalight. The response time was great and the information was very helpful." -Andrew Kidder, Electrical Engineer, Applied Data Systems
"Datalight Support has been extremely responsive, helpful, and proactive. It has been very refreshing to have this type of support from a vendor. My tasks revolve completely around working with third-parties and vendors. They are very professional, dedicated, and willing to go the extra mile to make sure the customers are happy." -Dona Allen, Intel Software 3rd Party Manager, Intel Corporation
"You continually amaze me with your support. Not only that but you usually have me up and running and problems solved before I even get an automated confirmation of a trouble ticket." -R&D Software Engineer, Thomson Technology