BOTHELL, Wash., – November 22, 2013 – Datalight Inc., leading developer of flash file systems known for improving performance and reliability while extending device lifetime, today announced it has restructured to combine Quality Assurance and Customer Support into one Customer and Quality Services department, under the leadership of long time employee Tony Questad.
Datalight has long been respected for the above-and-beyond level of service provided to its customers and combining Quality Assurance under the leadership of the Customer Support team will further improve the robustness of Datalight’s products.
“We approach every support engagement as though it’s our problem,” said Tony Questad, Customer & Quality Services Architect for Datalight. “Kind of a ‘we’re guilty until proven innocent’ belief. We’ll do everything in our power to get to the root cause of the issue. Adding Quality Assurance to our mission just lets us start that process before products even get into customer’s hands.”
Questad, who joined Datalight in 1996 as a support engineer, has been the focal point of the Customer Support department and received accolades from dozens of customers for his responsiveness and passion for solving problems. Within the Datalight team, Questad is
respected as the voice of the customer and is frequently consulted for input to new product releases.
"Hardly a week goes by that I don’t receive an email or a call from a customer with an expression of appreciation for the quality and responsiveness of our support." said Roy Sherrill, President for Datalight. “Tony and his team are the heart and soul of what makes Datalight a preferred vendor of hundreds of customers building today’s top embedded devices.”
Datalight, Inc. headquartered just north of Seattle, Wash., develops technologies to enable risk- free mobile data. Datalight software helps leading OEMs build high-performance, reliable devices that get to market quickly. Our product line includes Reliance Nitro, a transactional power failsafe file system; FlashFXe software acceleration for managed flash and FlashFX Tera comprehensive software management for raw flash. Expert engineering consultation and services speed time to market for device manufacturers. When data integrity, time to market and design flexibility matter, the world’s leading device manufacturers invest in solutions from Datalight. Datalight products have shipped in millions of embedded devices in demanding product categories like automotive, medical, retail, industrial automation and military/aerospace.