A Note on Customer Support

Posted by: Thom Denholm
Occasionally we survey our recent customers to find out how their experience was with customer support. When I first began seeing responses, I was amazed at how positive they ALL were. Now, a few years later, I continue to see overwhelmingly positive comments regarding our customers' interactions with our support team - at this point I would be surprised to hear something negative! I'd like to thank the Datalight support staff for their amazing customer service and share with you what people are saying about them½
"To the Datalight team: I really appreciate the hard work, good technical feedback, and general professionalism. Thank you for your time and effort spent on this issue; for getting to the bottom of it (never doubted you would); and for getting us the patches so quickly. Outstanding support, as always!"
"The overall experience is very positive. Specifically, the sales person and the technical support team are very knowledgeable and helpful."
"I wanted to express my appreciation for the dedication and hard work of Gary, Tony and the rest of the Datalight team on resolving this important issue.  This is a great example of Datalight's professionalism, customer support ethic and the value we receive from Datalight."
"I have been completely satisfied with Datalight. We are working on mission critical flight software for a spacecraft and the insight and support provided by Datalight has been exceptional."

Read even more comments here


If you have a Datalight customer support story that you'd like to share, please comment

Comments (1)

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    May 12, 2017 at 03:18 AM

    Thanks for the information you brought to us. They are very interesting and new. Look forward to reading more useful and new articles from you!

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