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Support Packages

The Datalight website offers a technical resource section filled with reference documents including white papers and product manuals that span the topics of DOS operating systems, reliable file systems and flash device drivers. Developers who are ready for a FREE 30-day evaluation of Datalight embedded storage products Reliance or FlashFX Family products can start the process by e-mailing sales@datalight.com with your request.

Datalight offers the following support packages for its customers.

Support Feature
Basic Support
Standard Support
Extended Support
Business Hours of Availability 8am-4pm, Mon-Fri PST 6am-6pm, Mon-Fri PST 6am-6pm, Mon-Fri PST
Response Time
  3 Business Days
  1 Business Day
 1 Business Day
Support Cases
 Up to 5 per year Unlimited
  Unlimited
Communications Email Only Email + Phone Email, phone, in person*
Maintenance Updates (3.0.2-> 3.0.x)
Included
 Included Included

Minor Feature Updates (3.0.2-> 3.x.0)

  Included  Included  Included
Upgrades (3.0.2 -> 4.0)
  -  -  Included
Eligibility for Core Source Kits
  -  Yes  Yes
Image Analysis
  -  -  Yes, up to 7 images
NTM Customization Assistance - Yes Yes
Extended Warranty Support - - Yes

 

ROM-DOS 7.1 and SOCKETS Support

The ROM-DOS 7.1 Software Developer's Kit (SDK), which includes Sockets, is supported via email and phone contact at no charge. Some enhancement requests and custom work may require engineering fees. For ROM-DOS 7.1 and SOCKETS support, please email support@datalight.com or call 425-951-8086.

Note: Older versions of ROM-DOS and SOCKETS are supported, but updates and corrections will only be done for our current software. Please contact our sales team at sales@datalight.com to discuss upgrading your product.

Single User Version and Single User Network Add-On support is available via electronic e-mail only at support@datalight.com.


*Your support package may differ based on your specific contract