Support Packages
The Datalight website offers a technical resource section filled with reference documents including white papers and product manuals that span the topics of DOS operating systems, reliable file systems and flash device drivers. Datalight also provides in-depth knowledge base accessible from the support page for developers who need quick answers to their questions. Developers who are ready for a FREE 30-day evaluation of Datalight embedded storage products Reliance or FlashFX Family products can start the process by e-mailing sales@datalight.com with your request.
Datalight offers the following support for its customers.
Reliance or FlashFX Family Annual Standard Technical Support and Maintenance Package
Recommended for customers who need technical support as well as product upgrades.
Reliance or FlashFX Family Annual Premium Technical Support and Maintenance Package
Recommended for customers who need priority response and service credits for custom engineering as well as technical support and product upgrades.
ROM-DOS 7.1 and SOCKETS Support
The ROM-DOS 7.1 Software Developer's Kit (SDK), which includes Sockets, is supported via email and phone contact at no charge. Some enhancement requests and custom work may require engineering fees. For ROM-DOS 7.1 and SOCKETS support, please email support@datalight.com or call 425-951-8086.
Note: Older versions of ROM-DOS and SOCKETS are supported, but updates and corrections will only be done for our current software. Please contact our sales team at sales@datalight.com to discuss upgrading your product.
Single User Version and Single User Network Add-On support is available via electronic e-mail only at support@datalight.com.